Thank you for shopping with us! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions regarding returns and exchanges. Please read this policy carefully before making a return. If you have any questions or concerns, feel free to contact our customer support team for assistance.
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Some products may be exempt from returns due to hygiene reasons or if they are personalized/customized. Please check the product description or contact us for more information.
- You have [14 days] from the date of delivery to initiate a return or exchange.
- Returns requested after the specified timeframe may not be accepted unless due to a manufacturer defect covered under warranty.
- Contact our customer support team to initiate a return or exchange. Please provide your order details, including the order number and product(s) you wish to return.
- Our customer support team will guide you through the return process and provide you with the necessary instructions and return shipping address, if applicable.
- Pack the item securely in its original packaging, along with any accessories or documentation included. Please ensure that the package is properly sealed.
- Ship the return package using a trackable and insured shipping method. Retain the tracking number for your reference.
- Once we receive the returned item and verify its condition, we will process your return/exchange accordingly.
Return Shipping Costs:
- Return shipping costs are typically the responsibility of the customer unless otherwise specified.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair depending on the circumstances.
Eligibility for Restocking Fee:
- Restocking fees may apply to returns or canceled order based on certain criteria, such as the condition of the item, packaging, or the reason for return.
- The item must be returned in its original condition, including all accessories, manuals, and packaging materials.
- If the item is returned with missing parts, signs of use, or damage not due to our error, a restocking fee of 30% will be deducted from the refund or exchange value.